What are you looking for?

Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at +(234)811 033 3323 or email us with your question at hello@blueinctech.com

Top ten most popular FAQs

What solutions and services does your company provide?

Here is a list of the solutions and services we provide to clients. They include;

  • Website Design
    Custom Development
    WordPress Development & Design
    Joomla Development
    E-Commerce Website Development
    Shopping Cart Development
    PSD to WP/HTML/Joomla
    Internet Marketing
    Pay-Per-Click Management
    Graphics, Logo & Stationary Design
    Website Maintenance and Fix
    Search Engine Optimization Service

Let’s know what service you would like us to render to you or contact us if you would want to know more

Does your company do prints and stationaries?

Yes, we do. Contact us so we would know your requirement of print design. We deliver print ready graphics, advertorials, business cards & letterheads.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NanoSoft makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. NanoSoft serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

Couldn’t find your answer? Ask a question